1.0 Returns.

1.1 Deliveries may be returned within four weeks of the original date of despatch provided they are in as supplied condition. Delivery must be pre-paid by the buyer and returned only after an RMA (Returns Maintenance Number) is issued. In all circumstances where the goods have been supplied in good faith a restocking charge of 10% plus original shipping fee will apply.

1.2 Where the return is due to a mistake by Initsys in its description of the product or where the product does not meet its specification or where the product is "dead on arrival"(seals must be intact) Initsys will recover the goods at its own cost.

2.0 Extended Warranty.

2.1 Where the product has an extended warranty option. To be protected by the extended warranty the buyer must complete and return the attached warranty card within 14 days of purchase by recorded delivery.
Failure to do so will result in any extended warranty claims being refused.

3.0 Warranty.

3.1 Initsys Ltd warrants the mechanical and electronic components of this product to be free from defects in materials and workmanship for a period of 12 months from the date of purchase, or 24 months in the case where the extended warranty card is completed and returned to Initsys Ltd.
If the product shows any defects that are not listed in the exclusions shown below Initsys shall replace or repair the defective part with new or reconditioned components.
In order to make a claim against this warranty statement the buyer must contact Initsys to get a RMA (Returns Maintenance Number) and ship post paid to the address given at the same time.
If the claim proves to be justified the product will be shipped back to the buyer postage paid.
If the claim proves to be unjustified the buyer will be contacted to establish if a repair is to be undertaken and to make any payment for such repair and the return shipping costs.

4.0 Warranty regulations.

Warranty services will only be provided if the product is returned complete with a copy of the oriiginal invoice.
Warranty repairs will be completed within 30 days of receipt at the repair centre.
If the product needs to be modified or adapted in order to comply with applicable technical or safety standards on a national or local level, in any country which is not the country for which the product was originally developed and manufactured, this modification shall not be considered a defect in materials or workmanship. This warranty does not cover any such modification/adpation, irrespective of whether it was carried out properly or not. Under the terms of this warranty Initsys shall not be held responsible for any costs from such a modification/adaption.
Free inspections and maintenance/repair work are expressly excluded from this warranty, in particular, if caused by improper handling of the product by the user. This also applies to defects caused by normal wear and tear.

4.1 Exclusions.
The following components are excluded from this warranty agreement.

Keyboards.
Monitors.
Hard disk units.
Further damages caused by the following are excluded.
Improper handling. Neglect or failure to operate the unit in compliance with the instructions given in the Initsys user and engineers manual (if such a manual exists).
Connection or operation of the unit in any way that does not comply with the regulations applicable in the country where the product is used.
Damages/defects caused by force majeur or any other condition that is beyond the control of initsys.

4.2 Any repair or opening of the unit carried out by unauthorised personnel.

4.3 Products which do not meet the terms of this warranty will be repaired exclusively at the buyers expense. Initsys will inform the buyer of any such instance. If the buyer fails to provide a written instruction with payment if requested with six weeks of receiving a quotation initsys shall return the unit C.O.D. With a seperate invoice for freight and packing. These costs shall be invoiced seperately when the buyer has returned a written repair order.

4.4 This warranty is the property of the original buyer (or customer of dealer) and is not transferable without prior written approval.

4.5 Damage claims shall be limited to the original cost of the equipment in all circumstances in no event shall the liability of initsys exceed the RRP of the unit as displayed on the web site or in literature.

4.6 This warranty does not exclude nor limit statutory rights in any country which the units is intended for sale.


5.0 RMA

In order to return a product to initsys the buyer must send an email to returns@initsys.co.uk or write to
Returns,
Initsys Ltd,
PO Box x,
Ashby De La Zouch,
Leicestershire,
LE67 2TH